1. Information we collect
Information you give us
When you call, you may choose to share details such as your name, phone number, ZIP code, age range, who the coverage is for, the amount of coverage you have in mind, tobacco use, and the health details an agent may ask about. Health details are shared only if you choose to provide them. Share only what you are comfortable with. We will never ask you to give a password or full payment card number on this website.
Information from our request form
If you complete a form on our website, we collect the name, phone number, email address, ZIP code and coverage details you enter, along with the consent language you saw, the date and time, and your IP address. This is used to have a licensed agent or partner contact you about final expense and life insurance.
Call information
We receive the phone number you call from, the time and length of the call, and, where a call is recorded, the recording and any transcript.
Information collected automatically
When you visit the site, our hosting and measurement tools may collect your IP address, browser and device type, pages viewed, referring website, and approximate location. This helps us keep the site working and understand how people find it.
2. How we use information
- To connect your call with a licensed agent who can discuss coverage in your state
- To operate, secure and improve the website and our phone service
- To measure which pages and campaigns lead people to call us
- To meet legal, regulatory and recordkeeping obligations
- To respond to your questions and requests
3. How we share information
We share information only as described here:
- Licensed agents and agencies. So they can help you with your call. These are listed on our Partners page.
- Insurance carriers. When you choose to apply for a policy through an agent, the agent shares your application details with the carrier.
- Service providers. Companies that host our site, route and record calls, or provide analytics under contracts that limit how they may use the data.
- Legal and safety. When required by law, court order or to protect the rights and safety of others.
- Business transfers. If we merge with or are acquired by another company, information may be transferred as part of that transaction.
We do not share your information with the government unless required by law.
4. Call recording
Calls may be recorded for quality, training and compliance. You will be told at the start of the call. Recordings are kept only as long as needed for these purposes or as required by law.
5. Cookies and similar technologies
We keep a campaign identifier (called a sub ID), and common advertising click identifiers, in your browser for up to 30 days so we can tell which ads, texts or links led you to us. It is not used to identify you by name.
We use a small number of cookies and similar technologies for site operation and measurement. You can block or delete cookies in your browser settings. Some browsers also send a "Global Privacy Control" or "Do Not Track" signal, and we treat a Global Privacy Control signal as a request to opt out of sharing where required by law.
6. Your choices
- Do not call. Ask to be added to our internal do not call list at any time, on a call or by email. You can also register at donotcall.gov.
- Access, correction and deletion. You may ask what we hold about you and request that we correct or delete it, subject to legal retention requirements.
- Opt out of sharing. You may ask us not to share your information with partners where the law gives you that right.
To make a request, email contact@finalexpensesfaq.com or call (800) 555-0100. We may need to verify your identity before acting on a request, and you may use an authorized agent to submit one for you.
7. State privacy rights
Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, and several other states have rights to know, access, correct, delete and opt out of certain uses of personal information, and to not be discriminated against for exercising those rights. We do not knowingly sell personal information for money. If you believe sharing with partners counts as a sale or sharing under your state law, you can opt out using the contact details above. Health information shared on a call or in a request is handled with additional care and is not used for unrelated advertising.
8. Security and retention
We use reasonable administrative, technical and physical safeguards, including encryption in transit. No method of transmission or storage is completely secure. We keep information only as long as we need it for the purposes in this policy or to comply with the law, then delete or de-identify it.
9. Children
This site is intended for adults. We do not knowingly collect information from anyone under 18 without a parent or guardian.
10. Changes to this policy
We may update this policy. The date at the top shows the latest revision. If we make material changes we will update this page. Please also review our Terms and Conditions.
11. Contact
Final Expenses FAQ, privacy team: contact@finalexpensesfaq.com. Phone: (800) 555-0100, Monday to Friday, 8 a.m. to 8 p.m. EST. Mail: 11 Hidden Brook Dr, Brookfield, CT 06804.